HLT21020 Certificate II in Medical Service First Response



This highly practical and interactive program in First Response provides the knowledge and skills for Medical Service Responders who require the ability to respond, assess, manage, extricate and transport persons involved in traumatic and life threatening incidents in rural and remote situations. This program also meets industry requirements to perform the role of an Occupational First Aider.

This program is suitable for people working in industry who may be required to provide, coordinate and manage a first aid response across a range of complex situations, including community and workplace settings.

Facilitated by a team of highly skilled and experienced operational subject matter experts and assessors focusing on outcome-based results and timely casualty care.

Dependent on UoC and electives chosen participants will learn real skills for work and skills for life including:

  • Provide First Aid in Remote Situations
  • On-scene Stabilisation, Prioritisation and Communication
  • Trauma and Scene Management
  • Specialised Life Support Equipment
  • Improvised Casualty Management Techniques
  • Pain Management, Spinal Care, Casualty Packaging and Transportation


The aim of this program is to decrease scene times and increase the standard of medical care and the survivability of seriously injured casualties. This program has been a success across a range of industries and has had a positive impact on teams and individuals.


  • Self paced online modules for core units (workbook available if online option not suitable)
  • completion of workbook
  • 60 hours face to face facilitation
  • Workplace Report
  • Recognition of prior learning is available for UoC. Participants are required to complete evidence portfolio and supply relevant, valid, current and sufficient evidence to qualify. Practical skills validation is required as part of this process.
  • Please note the above mode of delivery is designed for persons working in industry. For persons with no industry experience durations will differ. Please enquire.

The qualification consists of 5 cores, 4 electives. 


  • CHCDIV001 Work with diverse people
  • HLTAID011 Provide first aid
  • HLTINF001 Comply with infection prevention and control policies and procedures
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment


  • HLTAID014 Provide advanced first aid
  • HLTAID015 Provide advanced resuscitation and oxygen therapy
  • BSBMED301 Interpret and apply medical terminology appropriately
  • HLTAID016 Manage first aid services and resources

      All prerequisites are covered within the program, however assessed prior to the required UoC. The electives within this qualification can be customised and contextualised utilising alternate electives in line with packaging rules, industry requirements and organisational protocols. This qualification is subsidised by the NSW Government Smart & Skilled funding program for eligible participants. Concessions or partial/full exemptions may apply for eligible participants.


      The following program outline will be customised and contextualised to meet the chosen electives for the program, client and workplace environment. Theory and Practical Scenarios may include:

      - Minimum Equipment – PPE, First Aid Equipment
      - Communications
      - Radios and Phones
      - First Arrival Incident Management
      - Human Behaviour / Coping in emergencies
      - Scene Approach & Situational Awareness
      - Primary Survey, Rapid Trauma Sweep and Treatment
      - Vital Signs, secondary Survey and recording
      - Specialised splints, slings and comfort
      - Casualty stabilisation & comfort
      - Improvised casualty management techniques
      - Casualty packaging and transportation
      - Bleeding and Shock – wound packing & arterial bleeds
      - Cleaning and Re-using medical equipment
      - Taking appropriate precautions
      - Triage principles, Oxygen usage
      - Spinal Care & Management
      - Remote and Extended Care
      - Scene Preservation, Civil Disturbance
      - Temperature Extremes
      - Heat & Cold
      - Participant medical presentations
      - Advanced Resus, Defibrillation, 02, BVM, CPR,
      - Scene Control and Team based Advanced Resus / CPR
      - Crush Injuries
      - Response to incidents (Burns)
      - Vehicle Interaction and Entrapment
      - Responding to Multiple Casualties
      - Deceased persons
      - Equipment Refurbishment and more

      NOTE: This program is highly practical and persons must demonstrate basic literacy and numeracy skills to accurately gather and convey incident information including completing casualty assessment cards.

      Persons are required to be physically capable of performing at least 2 minutes of uninterrupted CPR on the floor to be assessed in this unit of competency.

      Enrol today for First Response training with Risk Response Rescue.