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HLT21015 Certificate II in Medical Service First Response



This highly practical and interactive program in First Response provides the knowledge and skills for Medical Service Responders who require the ability to respond, assess, manage, extricate and transport persons involved in traumatic and life threatening incidents in rural and remote situations. This program also meets industry requirements to perform the role of an Occupational First Aider.

This program is suitable for people working in industry who may be required to provide, coordinate and manage a first aid response across a range of complex situations, including community and workplace settings.

Facilitated by a team of highly skilled and experienced operational subject matter experts and assessors focusing on outcome-based results and timely casualty care.

Dependent on UoC and electives chosen participants will learn real skills for work and skills for life including:

  • Provide First Aid in Remote Situations
  • On-scene Stabilisation, Prioritisation and Communication
  • Trauma and Scene Management
  • Specialised Life Support Equipment
  • Improvised Casualty Management Techniques
  • Pain Management, Spinal Care, Casualty Packaging and Transportation


The aim of this program is to decrease scene times and increase the standard of medical care and the survivability of seriously injured casualties. This program has been a success across a range of industries and has had a positive impact on teams and individuals.


  • Self paced online modules for core units (workbook available if online option not suitable)
  • completion of workbook
  • 60 hours face to face facilitation
  • Workplace Report
  • Recognition of prior learning is available for UoC. Participants are required to complete evidence portfolio and supply relevant, valid, current and sufficient evidence to qualify. Practical skills validation is required as part of this process.
  • Please note the above mode of delivery is designed for persons working in industry. For persons with no industry experience durations will differ. Please enquire.

The qualification consists of 4 cores, 5 electives. 
  • CHCDIV001 Work with diverse people
  • HLTAID003 Provide first aid
  • HLTWHS001 Participate in workplace health and safety
  • HLTINF001 Comply with infection prevention and control policies and procedures
  • HLTAID005 Provide first aid in remote situations
  • PUAEME004 Provide emergency care for suspected spinal injury

HLTSS00027 Occupational First Aid Skill Set:
  • HLTAID006 Provide advanced first aid
  • HLTAID007 Provide advanced resuscitation
  • HLTAID008 Manage first aid services and facilities
  • PUAEME005 Provide pain management (eligibility criteria applies)

    All prerequisites are covered within the program, however assessed prior to the required UoC. This qualification can be customised and contextualised utilising alternate electives in line with packaging rules for specific groups. This qualification is subsidised by the NSW Government utilising Smart & Skilled funding. Concessions or partial/full exemptions may apply for eligible participants.


    The following program outline will be customised and contextualised to meet the chosen electives for the program, client and workplace environment. Theory and Practical Scenarios may include:

    - Minimum Equipment – PPE, First Aid Equipment
    - Communications
    - Radios and Phones
    - First Arrival Incident Management
    - Human Behaviour / Coping in emergencies
    - Scene Approach & Situational Awareness
    - Primary Survey, Rapid Trauma Sweep and Treatment
    - Vital Signs, secondary Survey and recording
    - Specialised splints, slings and comfort
    - Casualty stabilisation & comfort
    - Improvised casualty management techniques
    - Casualty packaging and transportation
    - Bleeding and Shock – wound packing & arterial bleeds
    - Cleaning and Re-using medical equipment
    - Taking appropriate precautions
    - Triage principles, Oxygen usage
    - Spinal Care & Management
    - Remote and Extended Care
    - Scene Preservation, Civil Disturbance
    - Temperature Extremes
    - Heat & Cold
    - Participant medical presentations
    - Advanced Resus, Defibrillation, 02, BVM, CPR,
    - Scene Control and Team based Advanced Resus / CPR
    - Crush Injuries
    - Response to incidents (Burns)
    - Vehicle Interaction and Entrapment
    - Pain Management
    - Responding to Multiple Casualties
    - Deceased persons
    - Equipment Refurbishment and more

    NOTE: Although this program is highly practical, persons must demonstrate basic literacy and numeracy skills to accurately gather and convey incident information including completing casualty assessment cards.

    Persons are required to be physically capable of performing at least 2 minutes of uninterrupted CPR on the floor to be assessed in this unit of competency.


    Enrol today for First Response training with Risk Response Rescue.