Payment Terms and Conditions:

By providing a signed quote, placing an order via our website or providing a Purchase Order you acknowledge that your booking is deemed as "confirmed" and agree to the Terms and Conditions including payment terms, conditions and fees associated with cancelling or rescheduling your booking as outlined in the below policies.  

Where the below information differs from our Participant Information Handbook that is accessible through our website, the below shall be considered as correct and enforceable in the event of cancellation or rescheduling of a booking or order. 

Cancellation / Rescheduling Policy:

Fees will be incurred because of the client/participant failing to attend or failing to provide notice of intention of non-attendance.

Where notice of non-attendance or cancellation is provided either by the participant or the participant’s representative, the following fees will be charged:  

 

0-7 days:  prior to agreed and scheduled date: 100% of the quoted fee plus non-refundable transit and accommodation related expenses incurred by RR+R. 

 

7-14 days:  prior to agreed and scheduled date:  60% of the quoted fee plus non-refundable transit and accommodation related expenses incurred by RR+R. 

 

More than 14 days:  30% of the quoted fee plus non-refundable transit and accommodation related expenses incurred by RR+R. 

 

Rescheduling Fee: 30% of the quoted fee plus non-refundable transit and accommodation related expenses incurred by RR+R will be charged in the event a confirmed program/service is rescheduled.  

 

Administration / Booking Fee: where an order has been placed but the order is cancelled due to change of mind, a 30% administration / booking fee will be charged. Where an order is cancelled due to RR+R being unable to offer the original date and where we have provided a suitable alternative but the customer chooses to not proceed, a 30% administration / booking fee will be charged.  

 

Non-Attendance Policy :

Where non-attendance on a course is advised due to circumstances beyond the participant’s control and these reasons are communicated to and deemed valid by Risk Response + Rescue, the participant may be entitled to credit for future course attendance. This credit is transferable. Failure of participants or the participant’s representative to meet course pre-requisites as per course participant advice will result in full fees being charged at the discretion of Risk Response + Rescue as noted in the cancellation policy.  

 

Course Refunds Policy:  

Course fees are refunded in full to affected participants if the course is already full, Risk Response + Rescue cancels the course for whatever reason, Risk Response + Rescue has determined that the training has not met usual quality standards and/or the course did not substantially follow the course outline, or course outcomes stated in the course information, or the negotiated content agreed upon by the candidates.  

 

Refunds & Exchanges:

Our goods come with guarantees outlined under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you have purchased an item from the Risk Response + Rescue and it is not of acceptable quality or does not match the description, you can return it to us. Upon assessment, RR+R will offer a full refund, repair, or replacement on most items. You must provide us with your RR+R receipt, Online Tax invoice, or proof of purchase via Credit Card or Bank Statements.  Any refund will be provided via the same method of payment as the original purchase. If you don’t have proof of purchase you may still be able to return your RR+R purchase under certain conditions. Please contact one of our team members during business hours on 02 4283 9300.

In most cases, RR+R have our suppliers ship directly to our customer to avoid delays with delivery. Whilst RR+R will make every effort to resolve the issue should your item not arrive, we cannot be held liable for the non-delivery of an item through Australia Post or any other third party. 

Returns:

Products for return must not have been used or damaged in any way and must be in the original packaging. Manuals, packaging, and accessories must accompany all Electrical and Electronic products. RR+R is not obliged to accept product returns where you have changed your mind. However, if we decide, at our discretion to accept a change-of-mind return we will:

• Only accept goods that have been returned within 30 days of purchase;
• Require proof of purchase, in the form of a receipt, online tax invoice, or credit card/bank statement;
• Only accept products that are in a saleable condition (original packaging, labels, instruction manuals included);
• Add a 10% restocking fee, this will be deducted from your refund;
• Only accept a product return for products currently on the range at the RR+R Shop; and
• In order to process your return, we may, at our discretion, request and record your ID and personal information. Any personal information you provide will be managed in accordance with RR+R’s privacy policy

NOTE: We do not refund the original shipping and handling that you paid on the order. How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@riskresponse.edu.au to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
    
   Risk Response + Rescue Shop
   Returns Department Tracking # 
   79 Auburn Street
   Wollongong NSW 2500 
   
3. Include in your package a signed letter stating the reason for your return and the original receipt.