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HLT21020 Certificate II in Medical Service First Response

Course Description

This Emergency Medical First Response program meets industry requirements for Occupational First Aid.  A highly practical and interactive program, it provides the knowledge and skills for Medical Service Responders who require the ability to respond, assess, manage, extricate and transport persons involved in traumatic and life threatening incidents in rural and remote situations. 

This program is suitable for people working in industry who may be required to provide, coordinate and manage a first aid response across a range of complex situations, including community and workplace settings.

The aim of this program is to decrease scene times and increase the standard of medical care and the survivability of seriously injured casualties. This program has been a success across a range of industries and has had a positive impact on teams and individuals.

Units of Competency

This course consists of:

Core Units

  • CHCDIV001 Work with diverse people
  • HLTAID011 Provide first aid
  • HLTINF006 Apply basic principles and practices of infection prevention control
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment

Elective Units

  • HLTAID013 Provide First aid in remote or isolated site
  • HLTAID014 Provide advanced first aid
  • HLTAID015 Provide advanced resuscitation and oxygen therapy^
  • HLTAID016 Manage first aid services and resources
^These units have pre-requisite requirements.

This qualification can be customised and contextualised with alternate elective units in line with packaging rules for specific groups.  Contact Us to find out more. 

Course Outline

  • Provide First Aid 
  • On-scene Stabilisation, Prioritisation and Communication
  • Trauma and Scene Management
  • Specialised Life Support Equipment
  • Improvised Casualty Management Techniques
  • Dealing with personal stresses
  • Spinal Care, Casualty Packaging and Transportation

Mode of Delivery

This course will be delivered as a blend of distance/online and face-to-face learning and assessment.

Please note that our public training is conducted in the Illawarra region for all available dates. Any changes to this will be specified above, next to the date option. 

For group bookings we can deliver this course at your location (click “Get a Quote” to find out more).


This course is scheduled for:

Distance/online learning and assessment and 5 days of face-to-face practical demonstrations. Additional days required depending on electives chosen.

Student's should allow approximately 6 months to complete this course.

Pre-Requisite and Entry Requirements

Students holding a previous certification for the unit of competency and are seeking recognition must supply their credential at the time of enrolment.

Students must have language, literacy and numeracy skills (LLN) to interpret and apply relevant information to commence learning in this program. An LLN assessment may be conducted upon receipt of enrolment application to ensure each student has the appropriate level of skills required to undertake this course.

^HLTAID011 Provide first aid is a formal pre-requisite for HLTAID015 and is covered within this program.


Students who successfully complete this course and demonstrate competence will receive a nationally recognised Statement of Attainment under the Australian Qualifications Framework. The certification will be issued by Risk Response and Rescue (RTO 90774).


This training is subsidised by the NSW Government under Smart & Skilled.  It is also covered under NSW FEE FREE funding. Concessions or partial/full exemptions may apply for eligible participants. For more information Contact Us.

  • For individual and group bookings please click “Get a Quote” to find out more or Contact Us.
  • Full course price $3,610. Concessions or partial/full exemptions may apply for eligible participants. 
  • NSW FEE FREE funding for eligible students - $0 enrolment fee, Use the Skills Compare search to find a course and check your eligibility.

Course Inclusions

All course materials, handouts and personal protective equipment will be provided.

Student Requirements

Students must be physically capable of performing at least 2 minutes of uninterrupted CPR on the floor.

Students must wear appropriate clothing and footwear when attending face-to-face sessions.

Refer to the Participant Information Handbook for information about our policies and procedures.

Additional Information

First aid training must be updated every 3 years.

For more information about the NSW Government Smart and Skilled / Skilling for recovery program, or for eligibility inquiries click here.


*Learning and assessment hours will vary depending on your existing skills, underpinning knowledge and prior experience and your commitment to your learning and practical application of activities.

Note: This program is designed for persons working in industry. For persons with no industry experience durations will differ.


Face masks are no longer mandatory on our premises however are highly recommended in certain situations. Whilst on our premises you may be asked to wear a face mask if you are not able to be physically distanced (e.g. when in a Confined Space or performing 2 person CPR). We ask that you please be mindful and respectful of the health of our staff and other participants in these situations and comply with the request, unless you have an exemption. 
We kindly ask that anyone who has been identified as a close contact in the 7 days prior to the training, is awaiting COVID-19 test results or is feeling unwell in any way to please not attend our premises. 
Should you not be able to meet these requirements, please Contact Us before booking.