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Terms and Conditions

Ordering Terms and Conditions

By placing an order the customer acknowledges agreement to the terms and conditions stated below and acknowledges having read and understood the important warnings on all products sold by Risk Response + Rescue and agrees to follow said instructions to the letter and intent.

Prices and Specifications

All prices are subject to change without notice. All specifications are based on each manufacturer’s representations and Risk Response + Rescue is not responsible for their accuracy or completeness and are subject to change without notice.


Payments shall be in the legal tender of Australia. Shipments may be held up to three weeks for a cheque to clear the bank. All fees incurred in collecting a past due account are the responsibility of the purchaser. A $30.00 fee will be charged for any cheque returned by the bank. Billing discrepancies must be reported within 10 days of invoice date.

Sales Tax

Orders may be subject to sales tax in accordance with GST. Risk Response + Rescue may email a revised copy of your order showing the amount of sales tax applied if appropriate.


Delivery to the carrier constitutes delivery to the customer. Visible damage should be reported to the carrier when the package is received. Notify Risk Response + Rescue of any problems immediately. Claims reported more than 15 days after receipt may be denied.

Return Policy

View our Returns, Refunds and Exchanges Policy. No returns on rope, web, web products, or videos, unless the items was received in a damaged condition and return requested within 5 days of receipt of shipment. On all other returns, a return request must be requested within 15 days of invoice date.

Adult Signature Required on Deliveries

For liability, Risk Response + Rescue can only accept orders from adults over the age of 18 years.

Manufacturer’s Limited Warranty

Risk Response + Rescue warrants all products sold solely under the manufacturer’s warranty and warrants that the products free from defects in materials and workmanship at the time of shipment. In some of these cases, the manufacturer does not warranty the product and thus, nor does Risk Response + Rescue. Any warranty is limited to one year duration from the date of purchase. In the event of such defect (during the warranty period), Risk Response + Rescue agrees, at its option, to repair, replace the product or credit returned product for store credit. This does not apply to any damage caused by misuse, neglect, accident, improper use or application, installation or any other issue arising from not following manufacturer’s specifications and or directions. Do to the high risks involved in technical rescue, rope access, climbing, caving, rappelling, mountaineering (or any other suitable venture or activity) no further warranties or exist or are implied.

This limited warranty excludes and Risk Response + Rescue shall not be liable for, any incidental, consequential, special, punitive, or exemplary damages arising out of the breech of the express or implied warranties on sales by Risk Response + Rescue or otherwise.